The majority of five-star reviews for apps in the Google Play Store praise which of the following three qualities? (Choose three)

Analysis of Correct Answer(s)

The three chosen qualities—Speed, Usability, and Design—form the foundation of a high-quality user experience (UX), which is a primary driver of positive reviews.

• Speed: A fast, responsive app is critical. Users expect immediate feedback and quick loading times. An app's performance directly impacts user satisfaction and retention.
• Usability: This refers to how intuitive and easy an app is to navigate. If users can accomplish their goals without confusion or frustration, they perceive the app as well-made and valuable.
• Design: A visually appealing, clean, and modern interface enhances the overall experience. Good design makes an app enjoyable to use and contributes to a perception of high quality and professionalism.

Analysis of Incorrect Options

• Sound effects: While important for specific app categories like games, sound effects are not a universally critical factor for the vast majority of apps (e.g., productivity, finance, or utility apps). They are less frequently mentioned in top reviews compared to core UX elements.
• Customer support: Excellent customer support is a reactive measure, typically engaged when a user has a problem. A superior app experience, driven by great design and usability, often means users never need to contact support. While good support can turn a negative experience into a positive one, it's not a primary quality praised in most five-star reviews, which often focus on a flawless product experience.